Cancellations and Returns Policy

You have a statutory right to open the goods to inspect them and to cancel your purchase at any time up to 7 working days following the day the goods are delivered. Cancellation can only be made in writing or in another durable medium within 7 working days of delivery.

Under your statutory rights please be aware that you have a duty of care obligation to ensure that the goods arrive back to us in original and perfect resalable condition.

When you contact us we will provide you with a reference number for the return that will ensure we are able to efficiently process the return and complete the refund process.

Kindly send the goods back within 14 days. The cost of returning the goods is at the buyers expense.

Your consumer right to cancel & return part or all of your order and/or return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

SagePay Payment Information

ForMyOffice accept any Visa Credit Card, Visa Debit Card, Master Card, Maestro, Switch, Electron and American Express. All transactions carried out on this website are 128-bit SSL encrypted for your own security. We use the SagePay Secure Online Payments system, to ensure that all payments are made securely, and to verify the credit/debit card information supplied.

If you are concerned about passing your payment details online, the SagePay Secure Online Payments system will put your mind at ease. Once you have entered your address details on our secure checkout, you will be transferred to the SagePay Secure Payments secure web site to enter your payment card details. Authorisation of your transaction is processed instantly while you are online. SagePay do not pass your on your card details. We are simply instructed by SagePay that an authorisation has been approved.

To protect our customers from fraudulent card use; we use both the "Verified by VISA" system for VISA card transactions, and the "Mastercard SecureCode" system for Mastercard, Switch and Maestro card transactions, click on either logo for more information.

PayPal Payment Information

Choosing to make payment by PayPal allows customers to use their existing PayPal account to make the purchase which makes the online ordering process even faster. Customer choose to use an existing account, or can make a one-off payment using the PayPal payment system, or you may wish to set-up a PayPal account for this purchase and future internet purchases.

PayPal is the most preferred way to pay online in the UK because it's safer and faster. PayPal stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. Safeguarding your financial and personal information is one of our most important priorities and PayPal automatically encrypt all sensitive information sent between your
computer and their systems, ensuring your information is kept private.

Why pay with PayPal?

• It's safer: Shop at ForMyOffice and thousands of other websites without sharing your financial details online
• It's faster: With no need to type in your card details, you can checkout in a just a few clicks
• It's easier: All you need is an email address and password to log-in to your account and pay online

Consumer Finance Information

ForMyOffice can now offer customers Consumer Finance options on all orders over £500.00 with only a 10% Deposit, available through V12 Retail Finance, which is licensed by The Office of Fair Trading (Consumer Credit Licence: 0594229).

0% Interest Over 6 or 12 months, or, 15.9% Interest Over 2 or 3 Years

• Buy now with just a 10% deposit.
• Spread the cost with easy manageable monthly payments.
• Instant online decisions with eSign paperless process.
• Fixed Payments - Payments are fixed for the duration of the agreement allowing you to budget more effectively.
• Payment dates can be changed to another date that maybe more suitable, and this can be done by contacting V12 Retail Finance with details, but after the first payment has been made

Free Delivery information

ForMyOffice offer free delivery on everything. Everything from an Osco desktop accessory to a complete new office suite is included within our free delivery service which is specified on the product page, but next-day delivery maybe possible for orders received before 13:30. You can request a specific day within a typical working week in our checkout, or mention this when speaking to our sales staff.

We reserve the right to request payment of any additional delivery charges that might be appropriate to Islands outside of the UK mainland, Areas of Scotland, and Northern Island.

When delivery is requested to business premises, please ensure you provide specific details about where / how the delivery will be received & signed for; e.g. "please deliver to reception" or "please deliver to goods inward". Please also advise if any limitations on opening hours apply for this day like "closed at 12:00 on Fridays".

We cannot accept any responsibility for any consequential loss or costs that you might incur as a result of late delivery, regardless of the cause. We will of course apply all possible efforts to resolve any delay in delivery to ensure that you receive your order at the earliest possible time.

The vast majority of items are dispatched using a courier service. Our delivery services will require a signature upon receipt for proof of delivery and can arrive between 8am and 6pm on the day of delivery. If the order is for small items we may send the goods by Royal Mail Recorded Delivery, but this will be confirmed in an order shipped email.

Please note that most courier drivers do not carry a mobile telephone and so asking for contact before delivery is not a realistic possibility that is achievable by the couriers used or by ForMyOffice. Tracking information can be obtained to track your parcel on the day of delivery, giving you an estimated delivery time but if the day of delivery maybe problematic it can be replaced with another day that will be more convenient for all parties involved - just contact the sales office to discuss.

ISIS Information

ISIS-accredited retailers now account for approximately two-thirds of all UK online shopping.

Consumers can shop online with confidence wherever they see the ISIS logo because it certifies that the retailer has:

• Registered with the ISIS program and undertaken to trade in a manner that is LEGAL, DECENT, HONEST, TRUTHFUL AND FAIR;
• Had its web site and service reviewed and monitored by IMRG;
• Had its Business, VAT and Data Protection registrations checked by IMRG.

IDIS Information

The IDIS Accreditation (Internet Delivery Is Safe) is designed to enable e-retailers to offer their customers the probability of 100% first-time delivery success and indicate that they offer exceptionally high standards of order fulfilment and home delivery.

IDIS Accreditation certified retailers need to be ISIS accredited are required to meet all the standards of the existing IDIS Charter, and must additionally conform to a more stringent set of standards that apply throughout process of web browsing, ordering, fulfilment and returns.

A retailer displaying the IDIS Accreditation logo indicates that it can offer the probability of 100% first-time delivery success for every type of product it sells and for every delivery scenario – providing the customer selects the most appropriate delivery service option for that product.

• Had its web site and service reviewed and monitored by IMRG;
• Had its Business, VAT and Data Protection registrations checked by IMRG.

Independent Customer Reviews at Feefo

click to see how our customers rated our service and productsForMyOffice ask customers to review the service received from ForMyOffice

Click the image on the right to see what customers are saying about us, the products, the service and generally how they rated shopping at ForMyOffice.

Price Match Information

ForMyOffice constantly check prices to ensure customers benefit from the best possible products at the best value for money and overall service.

However if a specific item is advertised cheaper elsewhere and you would prefer to order from ForMyOffice, please call us on 01623 672074 or email us at sales@formyoffice.co.uk with the following relevant information:

• ForMyOffice must be able to verify the offer to Price Match and so require information on the company, product, delivery and price. If the product has been found on a webpage, copy and paste the complete contents of the internet address bar (usually found at the top of an internet browser) into the Price Match request email.
• Provided the Company is legitimate and the product is a match by model or part number, ForMyOffice may match the price, and usually better the delivery.
• Any price match request will be approved and authorised at the discretion of ForMyOffice.

Privacy Policy

ForMyOffice, and it's parent company Visucomm Ltd, takes your Privacy and Security extremely seriously always using encrypted data to ensure all information is secure.

Your personal information

We will only collect and use your information lawfully and in accordance with the Data Protection Act 1998. The information we collect is used to process your order and to provide you with the best possible service. We do NOT sell or pass any customers personal information, including e-mail addresses to any other organisation for any purpose other than for processing or validating orders you place with us.
For our mutual protection, we often check that your credit, debit or charge card is not being used without your consent. We may validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting our terms and conditions you consent to such checks being made. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
From time to time if you "opt-in" we may send you information via e-mail or post to inform you of changes to our website or inform you of special offers. We will always provide an "opt-out" or "unsubscribe" option to allow you to stop any further mailings if you wish.

The contract's content will be stored. You may store the terms and readily look them up. For safety reasons your order's data is not available via internet. We keep these data in confidence according to our privacy policy.

You have the right to inquire about any data that has been stored about you and the right to demand correction of any inaccuracies.

Payment Methods for ForMyOffice

ForMyOffice is an ISIS Accredited Retailer   ForMyOffice is an IDIS Accredited Retailer   

Registered No. 3992742 | VAT No. 745704915 | formyoffice.co.uk is operated by VisuComm Ltd
29-36 Hallamway, Old Mill Lane, Old Mill Lane Business Park, Mansfield, Nottinghamshire, NG19 9BG
Telephone Number 01623 672074 | Fax Number 01623 672079 | Email address sales@formyoffice.co.uk