| About Us ForMyOffice Website and Business information ForMyOffice 29-36 Hallam Way, Old Mill Lane Old Mill Business Park, Mansfield, Nottinghamshire NG19 9BG Phone: 01623 672074 Fax: 01623 672079 Email: sales@formyoffice.co.uk Opening Hours: Monday - Friday 09.00 - 16.30 (Evening phone calls taken upto 20.00 most evenings) Saturday 11.00 - 15.00 (Afternoon phone calls taken upto 19.00 most evenings) Sundays Closed VAT No. GB745 7049 15 Company Registration Number 3992742 Data Protection Registration Number Z1827883 |
| Making A Purchase Placing an order online - or by phone - Making a purchase could not be easier. When you place an order before 3.30pm, Monday to Friday, we aim to process your order and ship on that same day. All prices on our website include free shipping to UK mainland addresses which is usually a 1 to 3 working day service. Specific manufacturers have different delivery time-scales and so look for the bullet points regarding delivery information for accurate details on the product you require. You can specify a day for delivery in our checkout, if we are unable to meet your requirements we will contact you by phone to arrange a convenient date. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' button and you then fill out the address details that we need to be able to complete the order. When the order is placed on our website, you will be taken to our fully secure online payments service to enter your credit/debit card details. When you use our secure payment service your payment will only be pre-authorised and payment is only taken from your card when your order is shipped. When you use our Secure Payment services, we do not receive your card details and no credit card details are stored anywhere by us. We accept most credit & debit cards for payment. Currently, we only ship to UK addresses. When you receive an Acknowledgement email of your order, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an Order Confirmation and Shipping email. Your full VAT invoice will usually be attached to the goods, or we can email this to you if you request it. We have included this term to protect us in case that a mistake has been made in pricing, or we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the unlikely situation of our price being incorrect, we will always contact you by phone to discuss any adjustment necessary. In the unlikely event of an item being unavailable, we will contact you to discuss any delay and may offer you an alternative, similar product, but if we offer you an alternative that is not agreeable, or if any delivery delay is unacceptable to you, we will of course cancel your order and fully refund any payment received. |
| Shipping And Handling - Quick Order Processing and Shipping Time When you place an order before 3.30pm, Monday to Friday, we aim to process your order and ship in 1 to 3 working days. Delivery Time and Service explained All prices on our website include VAT and free shipping to UK mainland addresses. For most items this is usually a 1 to 3 working day service. You can request a specific day during the working week for delivery in our checkout We reserve the right to request payment of any additional delivery charges that might be appropriate to Islands outside of the Mainland UK, Highlands of Scotland, Northern Island and EU destinations. When delivery is requested to business premises, please ensure you provide specific details about where / how the delivery will be received & signed for; e.g. "please deliver to reception" or "please deliver to goods inward". Please also advise if any limitations on opening hours. We cannot accept any responsibility for any consequential loss or costs that you might incur as a result of late delivery, regardless of the cause. We will of course apply all possible efforts to resolve any delay in delivery to ensure that you receive your order at the earliest possible time. Larger, heavier and more valuable items are dispatched using a courier service. Our delivery services will require a signature upon receipt for proof of delivery and can arrive between 8am and 6pm on the day of delivery. Please note that most drivers do not carry a mobile telephone and so asking for contact before delivery is not a real possibility that is achievable by the couriers used or by ForMyOffice. Tracking information can be obtained to track your parcel on the day of delivery, giving you an estimated delivery time but if the day of delivery maybe problematic it can be replaced with another day that will be more convenient for all parties involved - just contact the sales office |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges All prices shown on our website include VAT at the prevailing rate. |
| Credit Card Security When the order is placed on our website, you can choose to pay using our secure payment facility which will securely handle your credit card details. No credit card details are put into our website or stored anywhere by us. |
| Guarantee All products sold by us are covered by the relevant manufacturers warranty with respect to faults or failure due to quality and workmanship. Individual manufacturers exclusion terms, any miss-use, incorrect assembly or installation not in accordance with the manufacturer's instructions apply. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01623 672074 or fax us on 01623 672079 or write to us at 29-36 Hallamway Old Mill Lane Business Park Mansfield Woodhouse Nottinghamshire NG19 9BG United Kingdom |
| Privacy Policy Neither ForMyOffice.co.uk, or its parent company VisuComm Ltd, will disclose buyers' information to any third party, where such may be used for direct marketing or for the promotion of any additional products or services. Information may be disclosed to third parties as part of the order fulfillment process. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. Data Protection Registration Number Z1827883 Company Registration Number 3992742 |
| Returns Policy Our 30 Day No Quibble Returns Policy Our 30 Day No Quibble Returns Policy does not affect your statutory rights and if you open the goods to inspect them you can still cancel your purchase at any time up to 7 working days following the day the goods are delivered - see "Order Cancellation Policy" further down the page. If for any reason you are not happy with your order and wish to return it under our 30 day No Quibble Return Policy:- Please call us first to discuss why you may wish to return an item. We will take all steps possible to solve your problem / offer you a replacement or exchange product, or a refund. If the goods are to be returned, you must obtain an RMA Number (Return Material Authorization) from us. We have a no quibble returns policy within 30 days of purchase, provided the item is in a perfect re-saleable condition, (i.e. unused, unmarked, un-assembled and in original unmarked packaging) we will refund you the cost of the product minus the cost of shipping to you. It is the responsibility of the customer to return the item and ensure the package has been reasonably protected in return transit. You must include a copy of your invoice with the return. If you wish, for packages up to 30Kgs, we can arrange collection during normal working hours - week-days only, by our delivery company, but you should understand that this service bears the cost of collecting the goods from you AND delivery back to us, but if you chose to use this service the goods are then covered by our delivery company whilst in transit - provided you have correctly and fully repacked the goods in the original packaging. ALL PRODUCTS WITH PRINTED PACKAGING MUST BE PROTECTED BY OUTSIDE WRAPPING / PLACING IN ANOTHER BOX SO THAT NO SHIPPING OR RETURN LABELS ARE ACTUALLY PLACED DUIRECTLY ON THIS PRINTED PACKAGING Where a customer returns their order because it is no longer required, ForMyOffice.co.uk reserves the right to recover the true original delivery costs. This is applicable to orders sent on our free delivery promotion. Where the customer returns an item that is part of a reduced price/free promotion, the customer will be expected to return all items received as part of the promotion in as new, unused, unopened perfect re-saleable condition or pay the current value for any items not returned. Cancellation of Order / Return of special order items and pre-assembled furniture may be subject to a restocking charge. Your right to cancel (Consumer customers only) Your consumer right to cancel & return part or all of your order and/or return goods are protected under the EU Distance Selling Directive which can be found here. You can cancel your order before delivery or at any time up to 7 working days after delivery and receive a full refund including the basic / free / included normal delivery cost associated with the goods you ordered. You must advise us in writing by email and call our customer support team to confirm you wish to cancel and obtain an RMA Number (Return Material Authorization). You should be aware that where you have taken delivery of goods, you have a duty of care to maintain them in the condition they arrived in, with the original packaging, accessories and documentation as was originally included with the goods. Please be aware that when you cancel an order you will be responsible for the risk of loss or damage and the cost of returning the goods so that they arrive back with us within 14 days after delivery. You are also responsible under your obligation for a duty of care to ensure that the goods arrive back to us in good condition. If you fail to take care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value. If at time of order you selected a premium delivery service, the additional cost of that service would not be refunded. You can minimize your cost for cancelling: 1) If you cancel before your order has been dispatched, then you will incur no cost. 2) If you cancel your order after it has been shipped, but before delivery, please refuse delivery and instruct the delivery company to return the goods to us. You will be liable for the cost of the return - but the goods will remain covered by our delivery companies insurance. 3) If you have taken delivery, and the goods are relatively small, less than 10Kgs, it will most likely be less expensive for you to return them by Royal Mail. Remember to ensure the service you use covers the value of the goods and ensure you use a "signed for" service so that you will have proof of delivery back to us. 4) If you have taken delivery, and the goods are large, heavy and perhaps fragile, perhaps furniture, repackaging the goods as they arrived is MOST IMPORTANT. Unless you have access to a delivery company through your employment, it can be very expensive to ship these goods back to us. Please call us to discuss the best options for your particular order / goods. We can arrange collection during normal working hours - week-days only, by our delivery company, but you should understand that this service bears the cost of collecting the goods from you AND delivery back to us, but if you chose to use this service the goods are then covered by our delivery company whilst in transit - provided you have correctly and fully repacked the goods in the original packaging. We will do all we can to assist and advise you on how you can return your order in perfect condition and at minimal cost. Once your order / goods arrive here we will unpack and evaluate them, advise you of any issues, shortages or damage, with the aim of ensuring your refund, less any return cost and agreed deduction for the return condition of the goods, is processed within 30 days of cancellation. Please note that certain items of furniture are exempt from the right to cancel. This includes all furniture that is delivered by the 2-man, specialist delivery services, usually already assembled and often directly from the manufacturers / distributors warehouse. Special order items also include all business products such as the Novus Chairs, when ordered by consumer customers who deem them suitable for their special needs at a home or small office, or in other uses for which they purchase them. Consumers should be aware that these items are often particularly heavy, bulky and can be very expensive to return ship. Where customers have any issues with these products, we are always willing to discuss those issues and will endeavour to always find solutions that are agreeable to that customer. |
| Remittance Terms • All prices quoted include VAT. Our VAT number is :- GB745 7049 15 • ForMyOffice.co.uk is an e-trading name of Visucomm Ltd • Full payment is required prior to despatch. |
