|Making A Purchase|
Placing an order online - or by phone - Making a purchase could not be easier.
All prices on our website include free shipping to UK mainland addresses which is usually a 1 to 3 working day service. Specific manufacturers have different delivery time-scales and so look for the bullet points regarding delivery information for accurate details on the product you require. You can specify a day for delivery in our checkout, if we are unable to meet your requirements we will contact you by phone to arrange a convenient date.
Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection and are happy with the items shown in your shopping basket, you will be given a choice of using HSBC-Global Payments or PayPal as a payment processor. There is also an option to "Pay by Phone". You can also call us on 01623 672074 if you wish to pay by cheque or bank transfer.
Both online payment options are fully secure payment services. Your personal details and credit / debit card details are processed securely by these trusted services. We do not receive your card details and no credit card details are stored anywhere by us.
We accept most credit & debit cards for payment.
Please ensure you enter the invoice address as the address that is known to your card provider. If you require delivery to a different address, then select the "Deliver to Different Address" box and enter the details as appropriate. Incorrect address details can cause delays in processing your order whilst payment verification is completed. Full payment is required with all orders prior to any goods being shipped.
Currently, we only ship to UK mainland addresses, but we are always willing to prepare an order for collection by external shipping company
When you receive an acknowledgement email of your order, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an Order Confirmation and Shipping email. Your full VAT invoice will usually be attached to the goods, or we can email this to you if you request it. We have included this term to protect us in case that a mistake has been made in pricing, or we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the unlikely situation of our price being incorrect, we will always contact you by phone to discuss any adjustment necessary. In the unlikely event of an item being unavailable, we will contact you to discuss any delay and may offer you an alternative similar product, but if we offer you an alternative that is not agreeable, or if any delivery delay is unacceptable to you, we will of course cancel your order and fully refund any payment received.