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Returns Information

REFUND OR EXCHANGE PROCESS

If you are not completely satisfied with your purchase, Under the Consumer Protection (Distance Selling) Regulations you are entitled to change your mind. Simply notify us of your intention to return the goods to our warehouse within 48 hours of receipt of your goods and we will issue you a refund upon receipt of the item(s) upon completion of our quality inspection process.  Please return to us within 14 days of the delivery date, subject to the terms and conditions detailed below we will refund you within 28 days.

The cost and safety of the goods are your responsibility until they reach us, therefore, we recommend for security purposes, that you insure the item (s) for the value of the goods and retain all records of delivery.  All goods are your responsibility once in your possession, so please handle all goods with extreme care and ensure that you send the package by a method which insures the value of the goods, as well as retaining your proof of postage. In order to process a refund, the goods must be returned to us intact, unused, undamaged and as soon as reasonably possible.  Please handle all items with care as your refund will be suject to quality checks carried out. 

Please can you photograph products when sending them back to ensure a full refund is completed, in the unlikely event damage occurs during transit via third party couriers this maybe something you are required to process through insurance should this be damaged in transit. We will be unable to accept the return of any item(s) where these instructions have not been followed. Please can we inform you that we are happy to make collection arrangements on your behalf via quotation per order, please contact our customer care team for further details.

 

CHANGE OF MIND

Bespoke or made-to-order items are exempt from our standard delivery terms (this does not affect your statutory rights).

If there is no fault we cannot accept the return of these items. These items must be inspected, before accepting delivery. If this is not possible, you must sign for the item as “not inspected”. It is your responsibility to ensure any item is returned to us in a new state and in the original packaging provided. Always take photographs before sending your item(s) by your selected carrier. It is also a good idea to ensure your selected carrier has suitable insurance in place. Should you require help with the return of your item(s), please contact us. 

  • Refunds, less any delivery charges, will be issued within 28 days of receipt of all goods and after we have quality checked the goods with a thorough inspection for any damages.
  • We will only issue a refund using the same method of payment originally used by you.
  • We will always endeavour to resolve any issue promptly. In some instances, during high seasonal periods or during any sale activities, some delays maybe experienced.
  • Items which have been delivered and have not been reported within this time frame will not be accepted. Failure to comply with this procedure will result in items not being credited or replaced. Items must reach us in no more than 14 days from the date the return has been authorised by a member of our team.

 

DAMAGED ITEMS

Please notify us of any faulty or damaged goods by email, within 48 hours of receipt of your goods. Items must be returned in the original packaging and details must include stock item number, invoice number and date.

We also require photographic evidence of any damages which may have occurred. We cannot process your return without these. These images can be emailed to us. If in doubt and require any support please contact our customer care team for guidance. 

 

CANCELLATION

Under the Consumer Protection (Distance Selling) Regulations, you have up to 14 working days after you have received your delivery to cancel your order. If your items have already been dispatched, please refuse any delivery of cancelled items, or return them back to us if you have received delivery of your item(s). Please contact us before sending your item(s) back to us.

We will only issue a refund using the same method of payment originally used by you. All ex-display and clearance items are non-refundable. We advise viewing of all products in this category, prior to purchasing.

It is your responsibility to ensure items are returned to us in a new state and in the original packaging provided. Always take photographs before sending your item(s) via your selected carrier. Should you require help with the return of your item(s), please feel free to get in touch.

We will always endeavour to resolve any issue promptly. In some instances, during high seasonal periods or during any sale activities, some delays maybe experienced.